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Water Services

Water Softener


As water filters down through the earth it dissolves many of the different minerals it comes into contact with, such as calcium, magnesium, iron and copper. A water test will measure the total amount of minerals in water, usually expressed in grains per gallon (gpg) or parts per millions (ppm) as a calcium carbonate equivalent. The total measurement of minerals in a sample is called the water hardness.

According to the Canadian Drinking Water Guidelines water that has as little as 1.0 gpg is considered to be hard water. Hard water prevents soaps from lathering and causes scale build-up in pipes and appliances, such as hot water tanks, shortening their life span and affecting their efficiency.

Typically, hardness is treated with a water softener or conditioner that removes the calcium and magnesium when the water passes through a tank containing a softening resin. The chemical process that occurs replaces the calcium and magnesium ions with sodium ions in a process called ion exchange. When the sodium ion supply is exhausted, the unit is regenerated with salt water through an exchange material. The hardness ions are then washed away in the rinse water. Units can be regenerated manually or automatically.


  • Reduces scale in hot water tanks, dishwashers & humidifiers.
  • Reduces the amount of soap required for dishes and laundry.
  • Improve water flow and pressure.
  • Clothes and towels stay softer and brighter.
  • Your hair is softer and more manageable.


A moderate level of maintenance will ensure that your water softener is always working at its best level of efficiency.

  • Add salt to brine tank once a month.
  • Service to the control valve annually.
  • Re-bed the media every 5-10 years (ask to have your water sampled).